January 11, 2018 Customer Strategist CX Is a Team Sport Responsibility for the customer experience can be found in many places.
January 10, 2018 Customer Strategist The Evolution of Customer Journey Mapping Most companies think they understand all the ways customers and clients interact with their brands, but do they really?
January 9, 2018 Customer Strategist Get the Most for Your Money New technologies and insights can elevate contact center operations with nearly the same budget as in the past.
October 11, 2017 Customer Strategist Hit the AHT Sweet Spot Without context, average handle time loses its luster.
October 11, 2017 Customer Strategist Travel and Hospitality Royal Caribbean Dives Into Social Media Support Strategic customer engagement through social media involves more than likes and smiley faces.
October 11, 2017 Customer Strategist C-Suite Strategies Retail Banking Many Customer Channels, One Executive Chief customer officers like Lance Gruner of Mastercard play an important role in the digital transformation of businesses.
October 11, 2017 Customer Strategist C-Suite Strategies Healthcare Providers High-tech Humanity Provides a Roadmap to Wellness Real-time virtual health advocates create healthy relationships with patients.
October 11, 2017 Customer Strategist Industry Insights Healthcare Healthcare Dips Its Toe into Real-time Data Prodded by consumers, healthcare organizations and insurers are beginning to explore the benefits of real-time information.
