December 3, 2024 Customer Strategist Outlook The CX future starts now Hit the ground running toward great customer experiences
December 3, 2024 Customer Strategist Industry Insights Healthcare Payers From compliance to competitive advantage: How CX impacts new CMS measures Proactive CX strategies key to better Star Ratings
December 3, 2024 Customer Strategist In Depth Make way for autonomous AI agents The next wave of AI comes ashore in 2025
December 3, 2024 Customer Strategist In Depth AI and analytics fuel brands' push for personalized customer journeys in 2025 Easy, efficient, and convenient interactions set to take center stage
December 2, 2024 Customer Strategist C-Suite Strategies Healthcare For a taste of what makes the experience exceptional, look to Northwell Health
December 2, 2024 Customer Strategist Industry Insights Retail and eCommerce The future of retail: AI will be a cornerstone of CX success 3 ways AI will help transform retail experiences in 2025
December 2, 2024 Customer Strategist Industry Insights Financial Services and Insurance Banking, financial services face evolving loyalty hurdles in 2025
December 2, 2024 Customer Strategist In Depth 2025 CX Trends: 5 ways customer experience ushers in a new era
September 24, 2024 Customer Strategist Outlook What it takes to create “effortless” experiences Don’t take for granted all that happens beneath the surface
September 23, 2024 Customer Strategist In Depth Outsmart failure in your CX transformation How to overcome 5 roadblocks in contact center evolution
September 20, 2024 Customer Strategist Perspectives Hypergrowth and Startups 5 BPO myths for startups - busted Don’t let these misconceptions stop you from finding a great CX partner
