April 26, 2024 Customer Strategist In Depth Feeling overmatched by fraud? There’s a smart way to use ML and AI to save time, cost Modern fraud management combs through massive volumes of data to reveal patterns and signals that inform detection and mitigation strategy
April 26, 2024 Customer Strategist Industry Insights Healthcare Next enrollment season: Ready for a reset? Consumers are more sophisticated than ever about their choices. Can your program rise up to meet them where they want to be?
April 25, 2024 Customer Strategist Perspectives Is generative AI making customer experience worse? Traditional bots can’t meet rising customer demands
April 25, 2024 Customer Strategist Perspectives Accelerate B2B sales revenue with AI 4 ways to ignite growth and boost revenue
April 25, 2024 Customer Strategist Profile Retail and eCommerce Wearable AI tech gives Tractor Supply employees instant answers With new tool, employees gain “an expert in their ear” to help customers faster
April 25, 2024 Customer Strategist In Depth Service to sales gets a needed upgrade in the AI era Can a sales attempt actually improve customer service?
April 25, 2024 Customer Strategist Perspectives Conversation intelligence: A soup to nuts primer Contact centers are uniquely positioned to harness the best of always-on monitoring and algorithms to lift CX
January 24, 2024 Customer Strategist Retail and eCommerce NRF 2024: For retailers, AI moves from hype to the real world Retail brands are embracing the benefits of AI and grappling with its challenges.
January 23, 2024 Customer Strategist Improve service interactions and drive revenue with sales innovation The right AI tools can identify sales opportunities and empower associates.
November 22, 2023 Customer Strategist A fast-evolving CX landscape reveals opportunities and challenges for brands At Reuters event, CX leaders discussed AI, associate wellness, and other top-of-mind trends
