June 13, 2023 Customer Strategist In Depth Is your contact center truly ready for AI? Before launching AI, set up a strong CX foundation with 5 building blocks
June 13, 2023 Customer Strategist Industry Insights Retail Banking Peace of mind and banking are not mutually exclusive In times of uncertainty, consumers welcome empathetic interactions with knowledgeable contact center associates
June 12, 2023 Customer Strategist In Depth How are brands using AI to improve customer experience? Technology is helping meet customer expectations better and faster
June 12, 2023 Customer Strategist Perspectives Travel and Hospitality Navigate travel’s peak season by focusing on CX Improved customer journeys lead to better travel experiences
June 12, 2023 Customer Strategist Perspectives Want to retain associates? Give them more control over their schedules FlexEX allows employees more autonomy, without sacrificing business needs
April 7, 2023 Customer Strategist Perspectives 4 signs your brand needs a partner to help level-up player experience Raise your game by tapping into expert help
April 7, 2023 Customer Strategist Industry Insights Public Sector and Government A 4-step guide to federal government CX improvements How to meet PMA mandates and improve customer satisfaction across agencies
March 7, 2023 Customer Strategist Outlook What zombies taught me about CX's future potential As tech evolves, people are still at the heart of experiences
March 2, 2023 Customer Strategist Healthcare Pharma’s Brave New World: Customer Engagement The new pharma era breeds customer centricity, innovation, and engagement with patients, physicians, and all partners in the healthcare ecosystem.
March 1, 2023 Customer Strategist In Depth How to approach voice channel optimization in a digital-first world Opportunities abound to embrace, evolve, and enhance the voice channel and brighten CX
March 1, 2023 Customer Strategist Healthcare Payers Payers reflect on an award-winning open enrollment season The right strategy, tools, and training play starring role driving KPIs and member satisfaction
February 24, 2023 Customer Strategist Perspectives Changing the CX game: TTEC celebrates 40 years of innovation around customers