September 18, 2024 Customer Strategist Perspectives Future of learning: Old school is out, individual and adaptive is in Human experience skills move to the forefront in contact center roles
September 17, 2024 Customer Strategist Proof Points CCMA report: Data analytics reinvents the contact center, starting with the front line
September 17, 2024 Customer Strategist In Depth Cut through the AI noise by focusing on the “who” Improve CX and drive ROI with a roles-based strategy
September 17, 2024 Customer Strategist Industry Insights Financial Services and Insurance What to watch: Observant banks focus on these 4 in-flux industry developments
September 17, 2024 Customer Strategist Perspectives Winning the season: 4 ways to maintain stellar CX during volume spikes Navigate cyclical surges easily with the right people and technology
September 17, 2024 Customer Strategist Profile Travel and Hospitality Avelo Airlines embraces automation to help customer journeys take off smoothly Fast-growing airline strives to keep CX at the forefront
June 25, 2024 Customer Strategist Perspectives Emerging technologies meet familiar challenges at CCW conference
May 2, 2024 Customer Strategist Perspectives Generative AI makes its mark AI tools to augment associates are beginning to generate outcomes and impact
May 1, 2024 Customer Strategist Outlook AI evolves from blueprint to tangible reality What’s the real deal with today’s use of AI?
May 1, 2024 Customer Strategist Industry Insights Retail and eCommerce Is focusing on the wrong metrics sabotaging your CX? Luxury retailers need to prioritize the right channels and KPIs to thrive
