January 23, 2024 Customer Strategist Improve service interactions and drive revenue with sales innovation The right AI tools can identify sales opportunities and empower associates.
November 22, 2023 Customer Strategist A fast-evolving CX landscape reveals opportunities and challenges for brands At Reuters event, CX leaders discussed AI, associate wellness, and other top-of-mind trends
September 14, 2023 Customer Strategist Will generative AI solve the CX industry’s omnichannel problem? Generative AI bypasses the rules-based functions that hindered previous omnichannel efforts to get closer to an omnichannel reality
June 16, 2023 Customer Strategist Outlook Customer experience is more than meets the AI AI gives users different perspectives from which to build great experiences
June 14, 2023 Customer Strategist C-Suite Strategies Healthcare Folx Health Q&A: Care designed for a marginalized community Chief clinical officer describes how care and resources engage LGBTQIA+ people who might otherwise neglect their health
June 13, 2023 Customer Strategist In Depth For AI to succeed, keep humans in the loop Combat data poisoning and preserve your AI model with high-quality data annotation
June 13, 2023 Customer Strategist Perspectives Tuchman: New world of constant transformation is here Customer experience – how the collection of micro moments is handled – is the hallmark of a brand, says TTEC CEO
June 13, 2023 Customer Strategist C-Suite Strategies Healthcare Providers AI can help lift the patient experience but the real Rx is low-tech: Listen Stanford Health Care’s chief patient experience officer advocates a new level of interconnectedness
June 13, 2023 Customer Strategist Profile Media and Entertainment Ally Financial supports the creator economy through esports and gaming The digital financial services company levels up to sponsor women in the male-dominated esports industry
June 13, 2023 Customer Strategist Industry Insights Healthcare Payers Compassion bots: The softer side of AI for AEP Algorithms incorporate empathy data to train heath plan support associates to be nice and productive