October 11, 2022 Customer Strategist Perspectives Customers are your ‘ace in the hole’ during uncertain times CX do’s and don’ts to prepare for potential economic shifts
October 6, 2022 Customer Strategist Perspectives How to create an employee experience workers don’t want to leave Investing in employee engagement pays dividends across all aspects of your business
October 6, 2022 Customer Strategist Perspectives How to create a work experience in 2023 that employees don’t want to leave Investing in employee engagement pays dividends across all aspects of your business
October 6, 2022 Customer Strategist Industry Insights Healthcare Payers Payers and providers can help close health disparity gaps: 3 CX tools to help Become part of the solution when it comes to creating health equity
October 5, 2022 Customer Strategist Perspectives How to turn your contact center into a CX ‘control hub’ (and why you should) 7 ways to elevate your contact center to improve customer interactions
October 5, 2022 Customer Strategist Industry Insights Thinking about nearshoring? 5 things retailers should consider
October 5, 2022 Customer Strategist Perspectives It’s time to Be REAL about CX leadership TTEC Engage CEO Shelly Swanback talks relevance, empowerment, accountability, and learning
September 30, 2022 Customer Strategist To Catch a Fraudster Together, bots and humans make a formidable fraud prevention team.
September 30, 2022 Customer Strategist Retail and eCommerce Case study: ThirdLove’s Secret to Getting Intimate With Customers The online startup has upended bras with data science and is just getting started.
September 30, 2022 Customer Strategist Automotive CarMax Innovates with Omnichannel Strategy The company innovates around digital while staying true to its brick-and-mortar roots.
September 30, 2022 Customer Strategist Capturing the Voice of the Customer Extends Well Beyond Surveys Mix and match insight from a variety of customer feedback tools.
September 30, 2022 Customer Strategist Capturing a Moving Target Four steps to effecting target setting and performance tracking in enterprise sales organizations.