Customer Strategist Journal Articles

Want to retain associates? Give them more control over their schedules

FlexEX allows employees more autonomy, without sacrificing business needs

4 signs your brand needs a partner to help level-up player experience

Raise your game by tapping into expert help

A 4-step guide to federal government CX improvements

How to meet PMA mandates and improve customer satisfaction across agencies

What zombies taught me about CX's future potential

As tech evolves, people are still at the heart of experiences

A brave new world: Pharma customer engagement

The new pharma era breeds customer centricity, innovation, and engagement with patients, physicians, and all partners in the healthcare ecosystem.

How to approach voice channel optimization in a digital-first world

Opportunities abound to embrace, evolve, and enhance the voice channel and brighten CX

Payers reflect on an award-winning open enrollment season

The right strategy, tools, and training play starring role driving KPIs and member satisfaction

Changing the CX game: TTEC celebrates 40 years of innovation around customers

Fun, fans, and customer focus disrupt luxury retail

Hammitt ‘Chief Cheerleader’ Tony Drockton uses amazing personal experiences to fuel growth

Sales team falling short? Ditch these old-school team building methods

An outdated way of thinking could be holding you back

4 ways to create a winning customer journey for tolling and transportation

Face industry challenges with a focus on key points in the user experience

Teladoc Health Q&A: How one side of the CX coin shines the other

SVP of client experience and operations outlines how an inquisitive organization incorporates feedback to anticipate customer needs