Solutions that simplify omnichannel CX
Communications businesses need to deliver seamless support regarding a complex, ever-changing array of products. They also need to ensure their customers have access to 24/7 expert support and can get issues resolved quickly. How can you deliver fast, frictionless, omnichannel support — to customers with extremely high expectations — without breaking the bank? Our omnichannel solutions are easily deployable, scalable, agile, and can quickly drive engagement while reducing costs.
We help leading communication brands stay ahead.
- Landline and mobile telecom
- Broadband, wi-fi, and cable television
CX solutions
built for the Communications industry.
Customer Care
Outsourcing
Analytics and sales expertise to drive upgrades and new ownership.
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Transformation
Highly scalable cloud customer and employee experience technology.
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Fueling sales growth in a dynamic industry through collaboration
A leading telecom company and long-time TTEC partner needed to quickly evolve its sales strategy. We were ready with the people, training, and technology the company needed to rev up its sales.
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Unwavering support in a fast-evolving industry
A telecommunications client came to TTEC to help improve its CX and associate experience. We’ve been by its side for every step of its unique CX journey and through every evolutionary leap of the industry.
READ THE CASE STUDYDon't take our word for it.
We are an award-winning customer experience company.
Answer the call for better CX: Know what customers want
To deliver seamless customer experience (CX), brands need to know why customers seek out support in the first place. When your CX strategy is centered around intents, you can proactively and cost-effectively meet customers’ needs while growing revenue. In this strategy guide, learn telecom’s top 5 intents, the best channels to serve each intent, and how the right strategy can improve sales and CX.
Answer the call for better CX: Know what customers want
More insights from TTEC
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Communications and Media Datasheet
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Automation decreases associates’ login time by 61%
A streamlined process saves associates 10 minutes per day
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Wireless sales see 45% lift to the tune of $1.5B
The SMB market is one that our client was looking to get into. They sought our help to design, deliver, and manage a solution that would capitalize on their skills across a variety of channels.
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AI-powered insights, expert training drive sales surge in 2 weeks
TTEC’s unique Service to Sales methodology jumpstarts revenue and boosts CSAT
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Unwavering support in a fast-evolving industry
For 25 years and counting, TTEC stands by telecommunications company at every step
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Fueling sales growth in a dynamic industry through collaboration
For more than 20 years, TTEC has helped this telecommunications company grow
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A customer experience roadmap for long-term success
Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap.
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Specialized support boosts B2B collections revenue
TTEC collections associates quickly hit 82% attainment rate
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Answer the call for better CX: Know what customers want
How to serve the top 5 customer intents for telecom
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Our impact in Communications and Media
Building long-term loyalty and a healthier bottom line
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Communications and media CX priorities for 2023 should focus on messaging, self-service
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Media company slashes training time while elevating NPS
Redesigned curriculum boosts quality scores and reduces average handle times
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wait times and great CX. Is your brand ready to answer the call?
