Automation decreases associates’ login time by 61%

A streamlined process saves associates 10 minutes per day

Wireless sales see 45% lift to the tune of $1.5B

The SMB market is one that our client was looking to get into. They sought our help to design, deliver, and manage a solution that would capitalize on their skills across a variety of channels.

AI-powered insights, expert training drive sales surge in 2 weeks

TTEC’s unique Service to Sales methodology jumpstarts revenue and boosts CSAT

Fueling sales growth in a dynamic industry through collaboration

For more than 20 years, TTEC has helped this telecommunications company grow

A customer experience roadmap for long-term success

Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap.

Specialized support boosts B2B collections revenue

TTEC collections associates quickly hit 82% attainment rate

Media company slashes training time while elevating NPS

Redesigned curriculum boosts quality scores and reduces average handle times

Innovative, customized training program drives higher sales conversion rates

A telecom company saw big gains after shifting to TTEC offshore non-voice associates