Customer Acquisition
and Retention
Your ideal customers are out there. Find them before the competition does.
Customer Acquisition
and Retention
Your ideal customers are out there. Find them before the competition does.
Take the challenge out of finding and retaining loyal customers
In today’s highly competitive communications and media industry, there are more options for customers than ever before. Our Customer Acquisition as a Service solution delivers relevant offers at the right time to increase leads and acquire new customers. Our integrated end-to-end retention and loyalty solutions leverage a digital and human workforce to help increase advocacy and customer lifetime value.
Win more customers
We optimize buying journeys to acquire and engage new customers, leverage technology and analytics to deliver personalized experiences and align your digital marketing to increase the quantity and quality of leads at lower cost. Keep your customers happy with tailored strategies that deepen engagement and drive revenue.
110% increase in small-and-medium-sized business sales conversions
READ THE CASE STUDYTurn happy customers into brand ambassadors
Your most valuable customers are the ones who already know and love your brand. Keep your customers coming back for more with tailored strategies that create deeper engagement and drive more revenue.
45% lift in sales and increase in device upgrades
READ THE CASE STUDYA data-driven approach to strengthen your customer relationships
Using predictive modelling and best-in-class technologies, our high-impact/low-risk solutions deliver predictable, scalable and profitable outcomes for comms and media brands that serve large, complex customer bases with an array of ever-changing products.
50% drop in customer churn thanks to churn prediction model
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B2B Sales Trends
Customers expect interactions to be frictionless, fast, and increasingly personalized – and there’s no time to waste when it comes to winning them over. Sales teams that can’t stay ahead of changing preferences and on the cutting edge of new technology will lose leads and customers to those that do.
B2B Sales Trends
More insights from TTEC
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The key to sales success in 2025? Turn conversations into conversions
Read the blog post -
Communications and Media Datasheet
Download the datasheet -
Automation decreases associates’ login time by 61%
A streamlined process saves associates 10 minutes per day
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Snapping up fans and sales with Facebook ads
Our client was looking to expand their presence from regional to national. We launched campaigns targeted regionally and nationally and within 2 months - revenue from Facebook increased by 177%
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Wireless sales see 45% lift to the tune of $1.5B
The SMB market is one that our client was looking to get into. They sought our help to design, deliver, and manage a solution that would capitalize on their skills across a variety of channels.
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AI-powered insights, expert training drive sales surge in 2 weeks
TTEC’s unique Service to Sales methodology jumpstarts revenue and boosts CSAT
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Unwavering support in a fast-evolving industry
For 25 years and counting, TTEC stands by telecommunications company at every step
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Fueling sales growth in a dynamic industry through collaboration
For more than 20 years, TTEC has helped this telecommunications company grow
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A customer experience roadmap for long-term success
Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap.
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Specialized support boosts B2B collections revenue
TTEC collections associates quickly hit 82% attainment rate
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2024 Enrollment Season: Another year of stellar conversion with improved attrition
Speed to proficiency a key ingredient of enrollment success for multiple clients
Read the white paper -
wait times and great CX. Is your brand ready to answer the call?
