June 15, 2021 Case Study Healthcare Providers Prescribing digital transformation solutions TTEC guided a major cancer research and treatment organization in developing a plan for cost-effectively streamlining communications and improving the patient experience
June 14, 2021 Case Study Retail and eCommerce Deliveroo smashes language barriers with real-time translator The delivery company gained a powerful contact center platform that supports numerous capabilities such as live chat with built-in automatic two-way translation using Amazon Connect and Amazon Translate
June 11, 2021 Blog Healthcare 3 Ways to Incorporate Wellness into Content Moderation for a Healthy Workforce
June 8, 2021 Datasheet Public Sector and Government Rapid support when it’s needed most Smart Seasonal and Surge
June 2, 2021 Datasheet Property and Casualty Insurance How to Stay Ahead of the Curve with Exceptional Customer Support
June 1, 2021 Case Study State and Local Governments Competitive wages get fast and reliable results A higher pay rate for contact tracers enabled a county Health Department to recruit highly skilled associates, reduce training time, and gain many other advantages critical to success
May 27, 2021 Case Study Retail and eCommerce Digital training transformation sets up retailer for CX success TTEC redesigned a retailer’s training curriculum, enabling the client to train new agents, upskill current agents, provide refresher training, and remain resilient
