May 17, 2024 Client Story Simulated learning accelerates great service Our client was struggling to meet its customer service needs with both new associates and tenured employees failing to meet goals. We built a virtual contact center that helped associates train with real-world scenarios. Automotive
May 14, 2024 Client Story A customer experience roadmap for long-term success Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap. Communications
May 9, 2024 Client Story AI-enhanced coaching sends productivity soaring 97% Next gen QA solution boosts associate experience, customer sentiment for CPG firm Retail and eCommerce
May 8, 2024 Blog Overcome the hospitality labor shortage with the right mix of AI and CX Travel and Hospitality
May 6, 2024 Client Story Proactive partners brew a stronger customer experience TTEC helped a retailer stay customer-focused as it grew Retail and eCommerce
May 2, 2024 Customer Strategist Perspectives Generative AI makes its mark AI tools to augment associates are beginning to generate outcomes and impact
May 1, 2024 Customer Strategist Outlook AI evolves from blueprint to tangible reality What’s the real deal with today’s use of AI?
April 26, 2024 Customer Strategist In Depth Feeling overmatched by fraud? There’s a smart way to use ML and AI to save time, cost Modern fraud management combs through massive volumes of data to reveal patterns and signals that inform detection and mitigation strategy
April 26, 2024 Customer Strategist Industry Insights Next enrollment season: Ready for a reset? Consumers are more sophisticated than ever about their choices. Can your program rise up to meet them where they want to be? Healthcare
April 25, 2024 Customer Strategist Perspectives Is generative AI making customer experience worse? Traditional bots can’t meet rising customer demands
