April 23, 2024 Case Study Retail and eCommerce Customer correspondence hits new quality targets for retail chain AI-enhanced writing tool supports clear, concise, engaging emails while raising associates’ confidence and productivity
April 18, 2024 Strategy Guide Convert hidden sales potential into revenue growth Service to sales enters a new AI era for maximum results
April 17, 2024 Blog TTEC celebrated as innovative thought leader for AI-enhanced Let Me Know solution
March 29, 2024 Case Study High Tech Expert outsourced collections team drives fast results TTEC helped a growing company when its in-house team struggled to scale
March 28, 2024 Case Study Hypergrowth and Startups Workforce optimization model cuts costs estimated $9.5M annually Proactive Solution approach and a culture of accountability save 40%, improve service levels 75%
March 14, 2024 Strategy Guide 4 reasons why you should use the right CX partner Discover how to optimize your contact center operations with innovative collaboration
March 13, 2024 Case Study High Tech Generative AI answers transform associate productivity Let Me Know AI-enhanced system significantly reduced AHT and associate stress
March 13, 2024 Case Study Healthcare eNPS at healthcare contact center jumps 21% with interactive AI training bots Customized to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4%
