Video Seen & Heard at NRF TTEC Resources Video Seen & Heard at NRF More insights from TTEC February 25, 2025 On-Demand Webinar Securing trust: Tackle digital payment fraud while elevating CX Watch the webinar February 18, 2025 Case Study Financial Services and Insurance Global brand optimizes digital channel to drive collections efficacy TTEC augments mobile app and messaging platform, yielding $81K savings and improved CX Read the case study February 11, 2025 Case Study Healthcare More sales experts = higher sales during open enrollment Performance-based program generated 73% uptick in sales conversions for regional Blue Cross Blue Shield insurer Read the case study January 16, 2025 Blog Retail and eCommerce At NRF, the future of retail runs on data and insights Read the blog post January 2, 2025 Trends Report Top 3 trends for elevating CX with automation in 2025 Harness the full potential of AI and other tools to deliver next-level experiences Read the trends report December 10, 2024 Blog TTEC poll: Employee engagement top CX priority for 2025 Read the blog post December 3, 2024 Blog Retail and eCommerce CX trends 2025: 3 ways AI will transform retail experiences Read the blog post December 3, 2024 Customer Strategist Industry Insights Healthcare Payers From compliance to competitive advantage: How CX impacts new CMS measures Proactive CX strategies key to better Star Ratings Read the article December 3, 2024 Customer Strategist In Depth AI and analytics fuel brands' push for personalized customer journeys in 2025 Easy, efficient, and convenient interactions set to take center stage Read the article December 2, 2024 Customer Strategist Industry Insights Retail and eCommerce The future of retail: AI will be a cornerstone of CX success 3 ways AI will help transform retail experiences in 2025 Read the article November 5, 2024 Case Study Retail and eCommerce Strategic partners bring the right mix of AI and people to boost CSAT TTEC and Flip helped a growing retailer realize automation’s full potential Read the case study October 24, 2024 Blog Media and Entertainment All in on AI: 3 winning strategies for casinos and sports betting brands to elevate CX Read the blog post
February 25, 2025 On-Demand Webinar Securing trust: Tackle digital payment fraud while elevating CX Watch the webinar
February 18, 2025 Case Study Financial Services and Insurance Global brand optimizes digital channel to drive collections efficacy TTEC augments mobile app and messaging platform, yielding $81K savings and improved CX Read the case study
February 11, 2025 Case Study Healthcare More sales experts = higher sales during open enrollment Performance-based program generated 73% uptick in sales conversions for regional Blue Cross Blue Shield insurer Read the case study
January 16, 2025 Blog Retail and eCommerce At NRF, the future of retail runs on data and insights Read the blog post
January 2, 2025 Trends Report Top 3 trends for elevating CX with automation in 2025 Harness the full potential of AI and other tools to deliver next-level experiences Read the trends report
December 3, 2024 Blog Retail and eCommerce CX trends 2025: 3 ways AI will transform retail experiences Read the blog post
December 3, 2024 Customer Strategist Industry Insights Healthcare Payers From compliance to competitive advantage: How CX impacts new CMS measures Proactive CX strategies key to better Star Ratings Read the article
December 3, 2024 Customer Strategist In Depth AI and analytics fuel brands' push for personalized customer journeys in 2025 Easy, efficient, and convenient interactions set to take center stage Read the article
December 2, 2024 Customer Strategist Industry Insights Retail and eCommerce The future of retail: AI will be a cornerstone of CX success 3 ways AI will help transform retail experiences in 2025 Read the article
November 5, 2024 Case Study Retail and eCommerce Strategic partners bring the right mix of AI and people to boost CSAT TTEC and Flip helped a growing retailer realize automation’s full potential Read the case study
October 24, 2024 Blog Media and Entertainment All in on AI: 3 winning strategies for casinos and sports betting brands to elevate CX Read the blog post