Seen & Heard at NRF
More insights from TTEC
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Payers and PBMs: Be the voice of clarity amid coming IRA and CMS healthcare changes
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Automation decreases associates’ login time by 61%
A streamlined process saves associates 10 minutes per day
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Snapping up fans and sales with Facebook ads
Our client was looking to expand their presence from regional to national. We launched campaigns targeted regionally and nationally and within 2 months - revenue from Facebook increased by 177%
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7 pillars of an Impact Strategy commitment
Learn how to craft a plan and align partners to foster sustainable positive change
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4 ways to cut contact center costs without sacrificing CX
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Customers last when you put them first
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AI-enhanced coaching sends productivity soaring 97%
Next gen QA solution boosts associate experience, customer sentiment for CPG firm
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Overcome the hospitality labor shortage with the right mix of AI and CX
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Proactive partners brew a stronger customer experience
TTEC helped a retailer stay customer-focused as it grew
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Generative AI makes its mark
AI tools to augment associates are beginning to generate outcomes and impact
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AI evolves from blueprint to tangible reality
What’s the real deal with today’s use of AI?
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Is focusing on the wrong metrics sabotaging your CX?
Luxury retailers need to prioritize the right channels and KPIs to thrive
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