October 30, 2017 Client Story The extra mile A leading financial services firm stays ahead with a customer-first mindset Financial Services and Insurance
October 13, 2017 Client Story One-upping banking fraud A large U.S. bank wanted to improve external fraud prevention and enhance the quality of fund transfers between accounts in the U.S. and Mexico Retail Banking
October 11, 2017 Customer Strategist Industry Insights Healthcare Dips Its Toe into Real-time Data Prodded by consumers, healthcare organizations and insurers are beginning to explore the benefits of real-time information. Healthcare
October 11, 2017 Customer Strategist Perspectives Are Augmented Reality Sales Tools Ready for Prime Time? Here’s how to look at AR with clear eyes.
October 11, 2017 Customer Strategist Perspectives All I Need to Know I Learned in Real Time The way we learn is changing, so employee learning strategies must change too.
October 10, 2017 Blog Perspectives Five Myths About Artificial Intelligence Know your science fact from science fiction.
October 5, 2017 Client Story One-stop healthcare shop Supporting a top 20 U.S. hospital, we streamlined toll-free calls into five categories according to complexity Healthcare Providers
October 4, 2017 Client Story Analytics unlocks employee potential A leading health insurance organization needed to effectively gather performance metrics for its contact center to find areas of improvement. Its associates were highly specialized and needed the best knowledgebase. Healthcare Payers
September 20, 2017 Trends Report State of the Industry: Customer Experience Media and Entertainment Holding on to today's consumers means nailing customer centricity Communications
September 15, 2017 Strategy Guide Fraud-Busting in the Digital Era How retail banks can fight back against consumer and employee fraud Retail Banking
