October 12, 2015 Customer Strategist When Customers Come First, Business Benefits Follow Winners of the 2015 Gartner & 1to1 Media Customer Excellence Awards detail some unanticipated rewards of a dedicated focus on customer engagement.
October 9, 2015 Customer Strategist Customer Innovation Where You Least Expect It Understanding what matters most to customers can help companies to craft the types of experiences that unexpectedly surprise them and secure their loyalty.
October 9, 2015 Customer Strategist Retail Banking Pinning Hope on Personalization Through Mobile Leaders behind Turkey’s new shopping app share their personalized, mobile-first strategy.
