March 1, 2014 Customer Strategist Loyalty on a Global Scale Nandan Mer of MasterCard shares insight about how loyalty programs are evolving to meet the needs of issuers and consumers around the world.
February 16, 2014 Case Study Millions of reasons to stay connected with customers Our client had just partnered with a new marketing organization and was deploying a new database and deployment solution, but it was a year away. We were able to help speed up the process. Financial Services and Insurance
February 16, 2014 Case Study State agency removes barriers to CX excellence To comply with the requirements of a new Customer Assistance Program grant, our client needed to enhance the experience. We helped our client fix weak points, while building upon its strengths. Healthcare
February 16, 2014 Case Study Three months. One shiny new CRM. Zero data loss A large U.S. government agency was frustrated with the limitations of its outdated CRM. In just 90 days, we helped our client implement a superior, modern CRM solution. Public Sector and Government
February 16, 2014 Case Study Vodafone revolutionizes retail service with mindset shift Our client wanted to update its retail experience and present a more consistent branded customer experience across 15,000 stores worldwide. They chose us to help grow their NPS score. Communications
January 12, 2014 Case Study Employee engagement = customer satisfaction Our client had just given out a customer survey that had customers rate their satisfaction with their account executive. The survey revealed their CSAT scores were in decline. They brought us in to find a solution Financial Services and Insurance
January 12, 2014 Case Study Proactive churn reduction saves — and sells Our client was looking for a way to prevent its most valuable customers from leaving and brought us on to help create a more well-rounded solution. We helped create a new customer-retention program. Communications
December 1, 2013 Customer Strategist From One-to-One Marketing to Bot-to-Bot Marketing Fast forward into the digital age to experience simplified, predictive customer engagement.
September 1, 2013 Customer Strategist Customer Experience in Retail Banking: The Bank's Perspective Akbank and BNP Paribas made improvements to the customer experience, which in turn made significant improvements to their bottom line. Retail Banking
September 1, 2013 Customer Strategist Putting Psychic Brands in Capable Hands If brands hope to implement a truly psychic foundation, they must integrate the necessary tools to ensure that engagement, retention, and loyalty comprise the end result.
September 1, 2013 Customer Strategist Mobile Data Dominates Wireless Strategy Research shows that telecom operators can unlock unrealized revenue by acting on the drivers and triggers of mobile data usage throughout the customer lifecycle. Communications
