July 10, 2014 Blog Synthesizing Knowledge and Technology to Deliver on Customers’ Omnichannel Support Expectations
July 8, 2014 Case Study Financial Services and Insurance Marketing Analytics Drive Costs Down 60% The insurance industry is highly competitive. Countless ads bombard consumers to sign up or switch providers. Cost-effective customer acquisition is a major challenge. That's where we come in.
June 30, 2014 Customer Strategist Communications Three Types of Advanced Analytics for Operators Separate what’s hot from what’s hype to make a real impact on telecommunications business.
June 30, 2014 Blog Understanding the Intersection of Humanity and Technology Research examines consumer attitudes toward technology advancements.
June 30, 2014 Customer Strategist Retail Banking Cirque du Soleil Balances the Art and Science of Creativity Business intelligence gives the entertainment company new insights about shows, customers, and markets
March 18, 2014 Customer Strategist Public Sector and Government Mobile Loyalty Accelerates Ridership for Montreal Transit Montreal’s public transport society entices young riders in their preferred channel, with a positive environmental message that resonates with the fickle customer group.
March 1, 2014 Customer Strategist In Depth The Changing Face of Big Data and Analytics Innovation exists everywhere, especially at the intersection of analytics and the customer experience.
March 1, 2014 Blog Communications Real time marketing analytics: Customer data optimization best practices Real-time marketing adds immediacy to relevant customer interactions, especially for telecom companies.
