December 7, 2014 Case Study Healthcare Payers A wellness plan for employee engagement One of the best ways for companies to keep their employees healthy — and keep healthcare expenses in-check — is to encourage wellness. We helped our client create a new wellness program.
December 7, 2014 Case Study Federal Government 150-year-old utility meets modern communication A major energy company was saddled with old communications systems based at one facility. We designed a new decentralized communications infrastructure
December 7, 2014 Case Study Airlines Airline reduces AHT with quality, not speed With calls handled by more confident and knowledgeable contact center associates, average handle time was reduced by a full minute
November 24, 2014 Blog Financial Services and Insurance Ten Things to Ask Yourself About Financial Services Customer Experience Technology
October 6, 2014 Customer Strategist Omnichannel Contact Center Solutions: Optimize with Data Mapping Tap into the customer insight that exists beyond the walls of the contact center to optimize the customer experience.
August 1, 2014 Customer Strategist The Technology Behind Customer Engagement The technology decisions you make will influence the type of experience you create for your customers.
