AI-Enhanced Services

Automobile marketing with no blind spots

Our client was looking to better understand the buying habits and lifecycle of their customer base. We developed an analytics-driven solution that provided a better idea of who their customer is.

Better customer service costs less

Our client noticed its commercial loan volume was static, but the unit’s operating costs were increasing annually. We facilitated a week-long session and helped eliminate redundant steps in the process

A clear path to customer centricity

Our client enlisted our help to create a project that would to improve operations, employee engagement, and customer loyalty. We used our holistic approach to create a roadmap.

A customer-centric history — and future

Our client was looking to continue its tradition as an industry leader in satisfaction, loyalty, and NPS. We helped implement a new organizational structure and self-help

A high-scoring training solution

Our client had just tried a rigorous new training exam that resulted in more failure than success. With our help, they achieved a 162% increase in passing rates.

A playground for exceptional service

One of the world’s largest financial institutions was looking to improve the performance of their online banking team. We implemented a Sandbox Learning project, a virtual contact center to help build skills

A smarter approach leads to happier customers

Logitech was looking to understand what was happening in each region. With our analysis, they achieved immediate self-help improvements and a better NPS

Crystal ball? No. Predictive analytics? Yes

Our client was transitioning from a product-led culture to one designed around service. Our job was to help them better understand the customer journey and the risk factors for customer churn.

Off-site IT for on-site ROI

A global retailer operated by the U.S government and veterans was experiencing robust growth in its online presence. We helped implement a solution that helped reduce our clients' costs.

A creative solution for Forbes.com

Forbes asked for our help in finding ways to eliminate waste and improve accuracy in advertising operations. We helped create a better integrated team, which improved the quality and speed of their new advertising.

Credit union works hard to stay on top

One of the highest-rated credit unions in the U.S. asked us to help protect their high customer satisfaction scores by improving the internal operations of the company. We developed a series of workshops to help.