January 19, 2017 Blog Retail and eCommerce Retail’s Hail Mary: Why Retailers are Betting on In-Store Data Insights
January 16, 2017 Customer Strategist Does CRM Simplify the Customer Experience? CRM tools in the contact center provide valuable information, but can complicate the customer experience.
January 5, 2017 Customer Strategist Travel and Hospitality The Data-Driven Traveler Digital trends are transforming the travel industry.
January 5, 2017 Customer Strategist The Evolution of Common Customer Experiences Companies from automotive and banking to healthcare and travel have taken the task of simplifying the customer experience to new levels.
