October 13, 2017 Case Study Retail Banking One-upping banking fraud A large U.S. bank wanted to improve external fraud prevention and enhance the quality of fund transfers between accounts in the U.S. and Mexico
October 11, 2017 Customer Strategist Industry Insights Healthcare Healthcare Dips Its Toe into Real-time Data Prodded by consumers, healthcare organizations and insurers are beginning to explore the benefits of real-time information.
October 11, 2017 Customer Strategist Perspectives Are Augmented Reality Sales Tools Ready for Prime Time? Here’s how to look at AR with clear eyes.
October 11, 2017 Customer Strategist Perspectives All I Need to Know I Learned in Real Time The way we learn is changing, so employee learning strategies must change too.
October 10, 2017 Blog Perspectives Five Myths About Artificial Intelligence Know your science fact from science fiction.
October 5, 2017 Case Study Healthcare Providers One-stop healthcare shop Supporting a top 20 U.S. hospital, we streamlined toll-free calls into five categories according to complexity
October 4, 2017 Case Study Healthcare Payers Analytics unlocks employee potential A leading health insurance organization needed to effectively gather performance metrics for its contact center to find areas of improvement. Its associates were highly specialized and needed the best knowledgebase.
September 20, 2017 Trends Report Communications State of the Industry: Customer Experience Media and Entertainment Holding on to today's consumers means nailing customer centricity
September 15, 2017 Strategy Guide Retail Banking Fraud-Busting in the Digital Era How retail banks can fight back against consumer and employee fraud
August 24, 2017 Case Study Financial Services and Insurance Offer optimization boosts credit card rewards program results
