February 17, 2020 Case Study Healthcare Payers Building a nimble healthcare claims processing system A global health services organization reconfigured its claims systems, eliminating 25% to 30% of time spent on case processing
February 10, 2020 Blog Customer Journey Strategy: Five Ways to use Customer Journey Maps as a Strategic CX Tool
February 4, 2020 Strategy Guide 6 Proven Ways to Win With Messaging A strategic guide for transforming messaging into a competitive advantage
January 17, 2020 Customer Strategist Automotive Navigating Disruption: AAA Northeast’s Digital Transformation The automotive club is reimagining member experiences to stay ahead of the curve.
January 17, 2020 Customer Strategist Retail Banking Digital Transformation or Bust Retailers and others are battling to adapt to an economy where flexibility and proactivity win the day.
November 1, 2019 Case Study Financial Technology Fast-growing fintech achieves fast CSAT improvements A hypergrowth fintech scaled its customer support with a digitally enabled team-based approach and emphasis on data security