October 9, 2020 Video A vision for easier, more meaningful connections with patients and members Healthcare should be accessible from our fingertips. Messaging enables convenience for patients and members to be informed, connected, and cared for via the digital platforms they prefer.
October 2, 2020 Customer Strategist A Great Experience Is a Bright Spot in Dark Times It’s hard to be enticed by products and services from a distance
October 1, 2020 Customer Strategist Retail Banking How Kroger’s Contact Center Weathered the Pandemic Grocery chain doubles down on digital self-service and human agents to support the community during crisis and beyond.
September 28, 2020 Customer Strategist Goodbye Mammoth Digital Transformation Projects. Hello Digital Business Companies accelerate their digital transformation with quick, incremental improvements.
August 24, 2020 Blog Retail and eCommerce 4 Simple Customer Experience Fixes Just in Time for the Holidays