Sales Chat

Mobile operator blends online and offline to boost sales across channels

The firm increased inbound call conversion rates, online chat volume, and sales appointments

Four weeks, 3 new sales channels

When business for this client was at a pace of growth too fast for them to keep up with, they enlisted our help. We were able to train and deploy a click-to-chat sales team and help return much higher conversion rates

The pathway to a world-class chat program

Our client wanted to leverage service chat to better engage customers online. We helped develop a chat strategy that enhanced service via this digital channel, while simultaneously boosting sales.