Workforce Optimization

Training makeover revives associate engagement and improves AHT

A new curriculum suited for today’s hybrid work environment and a robust, user-friendly knowledgebase boost resolution rates and new hire satisfaction scores

Policy annotation flags issues easier

6M user-generated content posts reviewed

New hire training catapults NPS at healthcare company

Scores surge 164% with an approach that proves to associates they hold power to make positive impact

Media company slashes training time while elevating NPS

Redesigned curriculum boosts quality scores and reduces average handle times

GE Healthcare cuts associate training time by 38%

The company saw quality scores rise and error rates fall after streamlining its new-hire training

Fintech disruptor raises the bar with a smarter customer experience

With agile proactive support, TTEC enabled a unicorn fintech company to maintain a high level of customer support through the pandemic, launch new fraud screening services to protect their customers, and much more