August 19, 2020 Case Study Media and Entertainment Crack the root cause code to boost resolution rates A leader in the gaming and technology industry amplified customer loyalty by determining and correcting the root cause of 52% of unresolved issues
July 24, 2020 Case Study Healthcare Rx for operational excellence in a new normal Comprehensive support and training enabled an at-home model to exceed prior brick-and-mortar results
July 14, 2020 Case Study Financial Services and Insurance Shift to remote work without missing a beat A financial services client is now looking to make WFH a permanent part of its long-term strategy
April 2, 2020 Blog Healthcare Payers Here’s How Automation and Healthcare Outsourcing Increase Payer Support During Critical Times
March 30, 2020 Case Study Healthcare Payers The right knowledge leads to better member experiences An updated and relevant knowledgebase becomes a valuable tool for healthcare advocates
