Wage increases vs. contact center efficiencies

As the customer relationship grows more complex post-pandemic, consumers increasingly want to buy from brands they feel align with their values. That means customers are paying close attention to how well you treat your employees.

To show customers you care about your employees, and to keep associates engaged as true brand ambassadors, you should realistically plan to pay in-house U.S.-based CX associates $30 an hour, the living wage in the United States for one adult and one child. That may sound scary, but there are ways to tackle the challenge and save your organization money overall.

Read this white paper to learn:

•  Why employee well-being should matter to your business
•  How a living wage and an efficiency wage are the same thing
•  How to make an efficiency wage work at your brand

For more insights, download our full white paper.