AI plus human empathy makes everyone happy
Supercharge your customer experience with our unique combination of AI-enhanced tools and human talent
AI plus human empathy makes everyone happy
Supercharge your customer experience with our unique combination of AI-enhanced tools and human talent
Adding AI to the CX mix
New AI-enhanced technologies are improving the employee experience and the customer experience. From noise-canceling and translation tools to real-time training and generative AI-enhanced knowledge bases, understanding intents and solving problems has never been easier.
Translations &
Communications Enhancements
Communicating anywhere with anyone just got easier with our accent localization, noise reduction, translation, and grammar services.
Associate
Augmentation
AI-enhanced associates have super powers that increase productivity while freeing up time to build empathetic relationships with customers.
Conversational and
Business Insight
With real-time insight based on conversational intelligence, why guess what your customers want when you can know?
Knowledge
Enablement
Knowledge is power and our generative AI knowledge management services put that power at your fingertips.
Learning & Development
Speed to proficiency accelerates with an AI-enhanced curriculum and coaching.
Data & AI Operations
Improve the speed and quality of data labeling and enrichment processes to achieve greater returns on your AI investments.
Is your customer experience AI-ready?
Benchmark against your peers with a free AI readiness assessment
Take the AI readiness assessmentPeople power AI for speedier insurance claims processing
An insurtech deployed a hybrid tech/human data annotation strategy to improve the effectiveness and scalability of its AI.
$1Mlabor cost savings
Real-time insight helps associates resolve customer questions
Intelligent automation served up real-time product info to associates to support customers with questions for a food service company.
98%drop in call transfers
AI in the real world: Real solutions for real contact center stars
AI strategies are stronger and more effective when they center on the needs of key people in your CX ecosystem (including your customers). By focusing on four key roles in the contact center, you can ensure your AI investments drive the ROI and results you need.
AI in the real world: Real solutions for real contact center stars
More insights from TTEC
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Generation AI: Conversational Clarity
Watch the video -
Strategic partners bring the right mix of AI and people to boost CSAT
TTEC and Flip helped a growing retailer realize automation’s full potential
Read the case study -
Generation AI: Carla and Performance Enablement Platform
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Generation AI: Henry and RealSkill Training
Watch the video -
All in on AI: 3 winning strategies for casinos and sports betting brands to elevate CX
Read the blog post -
Operating costs slashed 30%-50%, productivity doubles for banking firm
Innovative quality assurance tools and efficient protocols improve the customer experience
Read the case study -
Manual fraud investigations plummet 66%, leading to $3.5 million in savings
Improving fraud filter accuracy reduces false positives for a better shopper and seller CX
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Fraud management, AI, discipline drive $91M savings for travel company
TTEC delivers 850% ROI via refined fraud filters and more expansive review/authentication of transactions
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Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status
TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs
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4 myths about AI in the contact center – busted
Don’t let these misconceptions undermine your AI efforts
Read the blog post -
Insurance firm pumps up sales 10% with AI-enhanced performance enablement
Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching
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Don’t let data bias cloud your AI vision
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