May 31, 2022 Customer Strategist Industry Insights Healthcare Payers Focus on the member experience after open enrollment ends 3 growth strategies beyond AEP
May 31, 2022 Customer Strategist Perspectives Can you spot missed opportunities in the contact center? Use "dark data" to uncover revenue potential and other CX improvements.
May 25, 2022 Customer Strategist In Depth 5 keys to putting a Total Experience into action It’s not just for customers anymore.
May 25, 2022 Customer Strategist Industry Insights Retail and eCommerce 3 ways retailers are combatting holiday season challenges this summer Preparation breeds success.
May 25, 2022 Customer Strategist In Depth Customer intent is a treasure trove of actionable data hiding in plain sight Better insights = happy customers
May 25, 2022 Customer Strategist Profile Happy customers are closer than they appear Hendrick Automotive Group was awarded top honors for its online reputation and more.
May 25, 2022 Customer Strategist Perspectives Take the mystery out of customer satisfaction Enter the Kano Model.
May 25, 2022 Customer Strategist Perspectives How to make VoC work for your brand 3 ways to turn the voice of the customer into action
May 25, 2022 Customer Strategist In Depth Conversational AI vs. traditional chatbots: Not the same (but both can help your CX) How much autonomy should you give to your automation?
March 7, 2022 Customer Strategist What makes a great employee experience? Review this checklist of attributes that combine for a winning EX strategy.
February 28, 2022 Customer Strategist How to get employees to the critical 366-day mark Keeping workers happy improves EX and CX alike.
February 28, 2022 Customer Strategist How to prepare for immersive CX (because it’s closer than you think) The metaverse is all about data-driven, personalized experiences.