May 25, 2022 Customer Strategist In Depth Customer intent is a treasure trove of actionable data hiding in plain sight Better insights = happy customers
May 25, 2022 Customer Strategist Profile Happy customers are closer than they appear Hendrick Automotive Group was awarded top honors for its online reputation and more.
May 25, 2022 Customer Strategist Perspectives Take the mystery out of customer satisfaction Enter the Kano Model.
May 25, 2022 Customer Strategist Perspectives How to make VoC work for your brand 3 ways to turn the voice of the customer into action
May 25, 2022 Customer Strategist In Depth Conversational AI vs. traditional chatbots: Not the same (but both can help your CX) How much autonomy should you give to your automation?
March 7, 2022 Customer Strategist What makes a great employee experience? Review this checklist of attributes that combine for a winning EX strategy.
February 28, 2022 Customer Strategist How to get employees to the critical 366-day mark Keeping workers happy improves EX and CX alike.
February 28, 2022 Customer Strategist How to prepare for immersive CX (because it’s closer than you think) The metaverse is all about data-driven, personalized experiences.
February 28, 2022 Customer Strategist Retail and eCommerce From experimental to scalable: The evolution of the retail experience Retailers are shifting short-term solutions into new, standardized practices.
February 28, 2022 Customer Strategist Financial Services and Insurance Here’s where banks can deliver the most value, now and in the future Capturing customer intent is just the beginning.
February 28, 2022 Customer Strategist 3 unique electric vehicle customer support insights, and what to do about them Reimagine the contact center to support the innovative EV customer journey.
February 28, 2022 Customer Strategist Go digital for the right reasons Technology can work to create more seamless human interactions and build stronger emotional connections.
