January 21, 2021 Customer Strategist Where Does Customer Experience Go From Here? An examination of CX for today, tomorrow, and into the future.
January 21, 2021 Customer Strategist Retail and eCommerce Retail CEO Relies on Customer Centricity to Grow in Uncertain Times Sweetwater’s Chuck Surack leans on personalized customer experiences and employee engagement to grow his online music retail presence.
January 21, 2021 Customer Strategist Public Sector and Government Government Agencies Embrace a Citizen-Centric Approach Agencies and the people they serve benefit from positive experiences based on private sector best practices.
January 21, 2021 Customer Strategist How to Keep Employees Engaged in a Remote Workplace Build camaraderie and improve productivity in a virtual setting.
October 17, 2020 Customer Strategist Great CX-pectations Advanced digital technologies, rising consumer expectations, and growing competition have industries racing to transform the customer experience.
October 2, 2020 Customer Strategist A Great Experience Is a Bright Spot in Dark Times It’s hard to be enticed by products and services from a distance
October 1, 2020 Customer Strategist Now Is the Perfect Time for CX as a Service Serve your customers with speed and agility.
October 1, 2020 Customer Strategist Retail Banking How Kroger’s Contact Center Weathered the Pandemic Grocery chain doubles down on digital self-service and human agents to support the community during crisis and beyond.
September 30, 2020 Customer Strategist Automotive Case study -- Live Chat Makes Its Mark in B2B A leading manufacturer uses live chat to reinvent B2B relationships.
September 28, 2020 Customer Strategist Virtual Meetings: Room for Even Better Technology Tools for productivity and collaboration can evolve to drive deeper engagement.
September 28, 2020 Customer Strategist Organizations Need Sales Outsourcing When It’s ‘All Hands on Deck’ 8 ways companies can use sales outsourcing to drive sales growth.
September 28, 2020 Customer Strategist Healthcare Providers COVID-19: The Surprise Catalyst for Healthcare’s CX Transformation 5 experience trends that are reshaping patient and provider relationships.
