September 28, 2020 Customer Strategist Financial Services and Insurance It’s Finally Time for Frictionless Financial CX Effortless banking beats surprise and delight every time.
September 28, 2020 Customer Strategist Contact Center Trends for 2025 7 customer experience and technology strategies to future-proof contact center and call center operations
September 28, 2020 Customer Strategist Contact Center Automation = Good, Fast AND Valuable Achieve triple digit ROI from RPA and other CX automation tools.
September 28, 2020 Customer Strategist Public Sector and Government The Public Sector is Primed for CX Improvement Governments can manage future crises with a focus on citizen experience.
September 28, 2020 Customer Strategist Goodbye Mammoth Digital Transformation Projects. Hello Digital Business Companies accelerate their digital transformation with quick, incremental improvements.
September 28, 2020 Customer Strategist How Well Did Contact Centers Shift to Remote Work? Spurred by necessity, remote customer support is finding its footing as a beneficial option for contact center operations, according to new research.
June 10, 2020 Customer Strategist Welcome to a New World Add one more item to the list of what's changed in 2020
June 5, 2020 Customer Strategist Public Sector and Government How Government Agencies Can Manage Call Volumes and Connect Communities New technologies combine with traditional contact centers to stay ahead of any crisis.
June 5, 2020 Customer Strategist Public Sector and Government Contact Tracing Success Hinges on a Balance of Humans and Technology Combine people and tech to activate contact tracing velocity.
June 5, 2020 Customer Strategist A Humanized Approach to Automation Yields Positive Results RPA examples that create effortless employee and customer experiences.
June 5, 2020 Customer Strategist How Well Do Brands Use Mobile Messaging and Live Chat? A TTEC Mystery Shopping Research Series report excerpt.
