January 17, 2020 Customer Strategist Say I Do to Customer Service Co-founders of jewelry startup Marke NYC share their customer service lessons learned.
January 17, 2020 Customer Strategist Redefining Disruption What should companies do when ‘move fast and break things’ isn’t enough?
January 15, 2020 Customer Strategist Enter a New Reality of Employee Training Prepare your workforce with simulated learning that mirrors real-life scenarios.
January 15, 2020 Customer Strategist Make Purpose a Strategic Advantage Tap into customer mindsets to create successful purpose-driven organizations.
January 15, 2020 Customer Strategist Startup Growth in the Age of Disruption 3 tips for scaling your hypergrowth business.
January 15, 2020 Customer Strategist Customer experience digital transformation ecosystem built with innovative technology 5 steps to customer-centric digital transformation built on a cohesive customer experience technology stack.
September 4, 2019 Customer Strategist Transform Customer Journey Data Into Insights Companies don’t have to be data rich and insight poor on the customer path to purchase.
August 30, 2019 Customer Strategist Plan for the Moments That Matter to Consumers As 2020 planning kicks into gear, here are some insights into what customers really want from the brands they do business with.
August 27, 2019 Customer Strategist Financial Services and Insurance CX Snapshot: Financial Service Payments
August 27, 2019 Customer Strategist Conversational IVR and Natural Language IVR: The Evolving World of Voice Customer Service How to meet the customer service expectations of today and tomorrow.