April 22, 2019 Customer Strategist Healthcare Take a Smart Seasonal Approach to Health Insurance Open Enrollment Four ways to exceed open enrollment performance goals.
April 22, 2019 Customer Strategist Harvard University Makes the Grade on Financial Wellness Raising credit scores helps employees stay focused.
April 22, 2019 Customer Strategist Employees Shine in Some of 2019’s Best Workplaces Secrets of employee success from 23andme, Team Rubicon, Boll & Branch, and goodr.
April 1, 2019 Customer Strategist Retail Banking The Economics of Customer Engagement Article eBay discusses how it turned NPS into an enterpise economic strategy to determine the relationship between customer churn and customer lifetime value in an effort to deepen customer relationships.
January 29, 2019 Customer Strategist Video: Preparing Tomorrow’s CX Workforce in a Turbulent Employment Climate
January 18, 2019 Customer Strategist Disrupt with a Purpose In 2019, customer experience disruption will become a way of life.
January 17, 2019 Customer Strategist Engage 2020: The Future of Customer Care Is Already Here Digital and human expertise combine to supercharge the customer care experience.
January 17, 2019 Customer Strategist Healthcare Payers CX Research Snapshot: Health Insurance Research from TTEC Digital illuminates the state of member experience among health insurers.
January 17, 2019 Customer Strategist Healthcare Providers A Customer-focused Injection Into the Patient Experience The healthcare provider ecosystem is evolving to deliver end-to-end, integrated patient experiences.
January 17, 2019 Customer Strategist Contact Center and Call Center Insights: Customer data blind spots and how to avoid them Many organizations don’t even realize they are sitting on a goldmine of insights within their contact center
