January 15, 2020 Customer Strategist Startup Growth in the Age of Disruption 3 tips for scaling your hypergrowth business.
January 15, 2020 Customer Strategist Customer experience digital transformation ecosystem built with innovative technology 5 steps to customer-centric digital transformation built on a cohesive customer experience technology stack.
September 4, 2019 Customer Strategist Transform Customer Journey Data Into Insights Companies don’t have to be data rich and insight poor on the customer path to purchase.
August 30, 2019 Customer Strategist Plan for the Moments That Matter to Consumers As 2020 planning kicks into gear, here are some insights into what customers really want from the brands they do business with.
August 27, 2019 Customer Strategist Financial Services and Insurance CX Snapshot: Financial Service Payments
August 27, 2019 Customer Strategist Conversational IVR and Natural Language IVR: The Evolving World of Voice Customer Service How to meet the customer service expectations of today and tomorrow.
August 27, 2019 Customer Strategist Hypergrowth and Startups Three Ways for Startups to Find the Moments that Matter
August 27, 2019 Customer Strategist Retail Banking What Retailers Need to Know as Gen Z Goes to College
August 27, 2019 Customer Strategist Make Every Voice Heard With Speech Analytics 4 ways your contact center can turn data insights into action.
August 27, 2019 Customer Strategist Unlock the Customer Journey with a Story The secret sauce of customer journey mapping is great storytelling.
