June 3, 2020 Customer Strategist Work-From-Home Best Practices for Contact Center Longevity Tips for managing people and technology help sustain a highly productive and engaged work-from-home future.
June 3, 2020 Customer Strategist Rethink the Contact Center of the Future Innovations shaping the way we connect.
June 3, 2020 Customer Strategist Public Sector and Government Government Contact Centers Look to Future-Proof the Citizen Experience Take the best of crisis response innovation and apply it to everyday operations.
June 3, 2020 Customer Strategist Sales Growth in the Age of COVID-19 Digital-first is just the beginning.
June 3, 2020 Customer Strategist Redefine a Meaningful Digital Era How to create effortless digital experiences, with a soul.
January 17, 2020 Customer Strategist Automotive Navigating Disruption: AAA Northeast’s Digital Transformation The automotive club is reimagining member experiences to stay ahead of the curve.
January 17, 2020 Customer Strategist Send a Clear Message to Customers Messaging trends for a connected customer future.
January 17, 2020 Customer Strategist Retail Banking Digital Transformation or Bust Retailers and others are battling to adapt to an economy where flexibility and proactivity win the day.
January 17, 2020 Customer Strategist Say I Do to Customer Service Co-founders of jewelry startup Marke NYC share their customer service lessons learned.
January 17, 2020 Customer Strategist Redefining Disruption What should companies do when ‘move fast and break things’ isn’t enough?
January 15, 2020 Customer Strategist Enter a New Reality of Employee Training Prepare your workforce with simulated learning that mirrors real-life scenarios.
January 15, 2020 Customer Strategist Make Purpose a Strategic Advantage Tap into customer mindsets to create successful purpose-driven organizations.
