October 2, 2014 Customer Strategist The Economics Behind Employee Happiness Happiness is a valuable strategic asset for an organization’s entire ecosystem.
October 2, 2014 Customer Strategist Healthcare Payers Consumerism Grows in Health Insurance The health insurance industry is at a crossroads: improve the consumer experience or get out of the way.
October 2, 2014 Customer Strategist Measuring the Return of Employee Wellness Programs Economic and customer value are key drivers of employee health and wellness program success.
October 2, 2014 Customer Strategist Retail and eCommerce Generation Y Reshapes the Retail Landscape Trying to understand Millennials or Generation Y (those born between 1980 and 2000) means deciphering a list of contradictions.
October 2, 2014 Customer Strategist Retail Banking Chegg Taps Into the Minds of Young Consumers The online retailer uses audience data to meet the needs of fickle yet valuable young adult consumers.
August 1, 2014 Customer Strategist The Technology Behind Customer Engagement The technology decisions you make will influence the type of experience you create for your customers.
June 30, 2014 Customer Strategist Enabling memorable experiences Technology on its own is amazing, but when multiple tools are used together to solve a person’s issue, they become much more powerful, and memorable.
June 30, 2014 Customer Strategist Communications Pardon the Disruption Fairfax Media CEO Greg Hywood discusses the new role of customers in the business of news.
June 30, 2014 Customer Strategist Communications Three Types of Advanced Analytics for Operators Separate what’s hot from what’s hype to make a real impact on telecommunications business.
June 30, 2014 Customer Strategist SMAC Dab in the Middle of Customers: A New CIO Agenda Social, mobile, analytics, and cloud technologies combine to revolutionize the customer experience.
June 30, 2014 Customer Strategist What “Technology Gets Personal” Means to Winners Winners of the Gartner and 1to1 Media CRM Excellence Awards share their thoughts on the intersection of humans and technology, with a customer-focused spin.
