April 15, 2024 Case Study Media and Entertainment Advanced lead nurturing unlocks millions in the sales pipeline TTEC brought new life – and over $18 million in potential revenue – to a software company’s abandoned leads.
April 15, 2024 Case Study Communications Mobile Phone Operator Sends a Clear CX Message A 10-year strategic partnership with a global communications company developed ground-breaking messaging solutions for the customer experience
April 15, 2024 Case Study Media and Entertainment Media company slashes training time whilst elevating NPS Redesigned curriculum boosts quality scores and reduces average handle times
May 19, 2020 Case Study Communications Telkom South Africa Creates a Roadmap for Long-Term Success Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap
November 6, 2019 Case Study Communications Telecom Rebadges Tech Support to Maintain CX Quality and Retain Highly Skilled Associates
October 10, 2017 Case Study Communications Channel Surfing for Sales An innovative partnership increases sales and drives customer loyalty
October 10, 2017 Case Study Communications Creating Brand Ambassadors Vodafone Revolutionises Retail Service With Mindset Shift
