March 13, 2024 Case Study Healthcare eNPS at contact centre jumps 21% with interactive AI training bots Customised to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4%
May 26, 2020 Case Study Healthcare Expert Flexibility A wellness brand elevates its omnichannel member experience with a nimble and expert support staff
May 19, 2020 Case Study Healthcare Streamlining the Patient Experience Pays Off Our client wanted to create meaningful interactions for every patient experience. We helped provide the healthcare company insight into the patient experience, resulting in happier patients and an increase in net revenue
October 10, 2017 Case Study Healthcare Creative Thinking isn't Only for Startups Healthcare Innovation Lab creates value and generates significant cost savings
