EMEA Client Stories

Contemporary site design, AI, and local talent lift CX, EX, and the future of a region

Customer support helps slash wait times by 97% during open enrollment

TTEC empowered a health benefits company to handle more calls, better and faster

Providing Rapid Contact Centre Assistance During Disaster Relief

After a massive flooding, when more than half a year’s worth of rain fell in the span of just three days, we stood up a 191 person contact centre to help the Red Cross support the flood victims.

Process Automation to the Rescue

A pharmacy benefit management organisation increased efficiencies, leading to significant results.

A Healthy Dose of Culture

Leading lifestyle brand builds empathy among associates to strengthen member relationships.

Swift COVID-19 Vaccine Support

TTEC enabled a pharmacy retailer to set up inbound and outbound hotline support for vaccine recipients in just a few weeks.

Open Enrollment Benefits From a Smart Seasonal Approach

Health insurer mixes different employee types to optimize sales conversions and retain high-performing employees.

Flexible staffing helps boost member enrolment by 73%

Work-from-home model garners top talent to achieve health insurer’s membership goals

Wellness company conquers seasonal surge, cuts backlog with TTEC

Our associates ramped quickly to offer omnichannel support when it mattered most.

Voice enhancement lifts NPS 9% at contact centre

AI-enhanced solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT

eNPS at contact centre jumps 21% with interactive AI training bots

Customised to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4%

Expert Flexibility

A wellness brand elevates its omnichannel member experience with a nimble and expert support staff