February 25, 2025 Case Study Retail and eCommerce Snapping up fans and sales with Facebook ads Our client was looking to expand their presence from regional to national. We launched campaigns targeted regionally and nationally and within 2 months - revenue from Facebook increased by 177%
February 25, 2025 Case Study Retail and eCommerce Staying ahead of the game A department store gained the flexibility and control it needed to keep pace with the changing retail landscape
February 25, 2025 Case Study Retail and eCommerce Omnichannel transformation TTEC guided a major retailer in transforming its disparate channels into a powerful omnichannel customer support engine that enabled a small customer support team to rapidly scale.
February 25, 2025 Case Study Retail and eCommerce Intelligent automation reduces call transfers by 98% The right technology empowers associates to help customers more quickly
February 25, 2025 Case Study Retail and eCommerce AI-powered insights (and experts putting them to work) revolutionise quality TTEC disrupts the market with an innovative, next-gen digital approach.
February 25, 2025 Case Study Retail and eCommerce Scoring better resolution rates with a deep dive into the customer journey TTEC helped identify and fix problems that delayed the customer warranty process.
February 25, 2025 Case Study Retail and eCommerce Saving Cyber Monday sales Our client was using two outsourcing providers. One provider experienced a critical decline in systems performance. We were able to stand up 3,000 associates in 36 hours.
February 25, 2025 Case Study Retail and eCommerce Increased satisfaction at a third of the cost Our client wanted to provide customers with a convenient, real-time service channel to offer support for buyers immediately. We were able to help by integrating click-to-chat into their existing system.
December 20, 2024 Case Study Retail and eCommerce Strategic partners bring the right mix of AI and people to boost CSAT TTEC and Flip helped a growing retailer realise automation’s full potential
December 19, 2024 Case Study Retail and eCommerce Manual fraud investigations plummet 66%, yielding €3.3 million in savings Improving fraud filter accuracy reduces false positives for a better shopper and seller CX
July 18, 2024 Case Study Retail and eCommerce A strategic solution to growing backlog saves company $3.5 million a year Operational efficiencies help manufacturer cut costs, reduce backlog, and decrease escalations
