EMEA Client Stories

Expert support and proactive solutions drive CX growth

TTEC’s strategy, people, and tools boost efficiency and lower costs

Expert B2B collections approach recovers €5M in 90 days

A humanised collections strategy delivered fast results

A Smarter Approach Leads to Happier Customers

Logitech was looking to understand what was happening in each of their different regions. With our analysis they were able to find immediate self-help improvements and in the end achieve a better Net Promoter Score

Eliminating Friction for Superior UX

A leading prescriptive analytics company transformed the user experience with a templatised platform, reporting dashboard, and more.

Consistency Drives Efficiencies

A technology manufacturer linked NPS to customer touch points to increase accountability and satisfaction.

Proactive Agents Using AI Save the Day with a 95% CSAT

Customer care associates propose a hybrid AI/human crowdsourced solution that produces eye-popping results.

Email videos capture attention, drive response rates

TTEC helped a cloud technology giant stand out to SMB prospects with an innovative sales outreach strategy.

Speech Analytics Deliver a Holiday Boost for Social Media Ad Sales

The company significantly increased client revenue at a critical time of year by analysing agent calls for insights.

Eliminating Major Pain Points in No Time

A DTC company quickly tackled a rapidly growing backlog with the help of an experienced partner.

Skilled tech support slashes hold times by 93%

Expert associates and the right CRM drive better, faster resolutions

Voice enhancement lifts NPS 9% at contact centre

AI-enhanced solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT

Reimagined workflows, tools help cut video production time nearly 40%

A high-tech brand came to TTEC for help finding the perfect partner – turns out, it was us