January 9, 2025 Case Study Healthcare Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Centre of Excellence status TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs.
January 9, 2025 Case Study Automotive AI-enhanced insights and quality experts boost potential revenue by €3.M in 3 weeks TTEC and LevelAI helped an automaker revolutionise associate coaching to vet more leads faster
January 8, 2025 Blog Retail and eCommerce CX trends 2025: 3 ways AI will transform retail experiences
January 3, 2025 Case Study Retail Banking Operating costs slashed 30%-50%, productivity doubles for banking firm Innovative quality assurance tools and efficient protocols improve the customer experience
December 20, 2024 Case Study Travel and Hospitality Fraud management, AI, discipline drive €86M savings for travel company TTEC delivers 850% ROI via refined fraud filters and more expansive review/authentication of transactions
December 20, 2024 Case Study Retail and eCommerce Strategic partners bring the right mix of AI and people to boost CSAT TTEC and Flip helped a growing retailer realise automation’s full potential
December 19, 2024 Case Study Retail and eCommerce Manual fraud investigations plummet 66%, yielding €3.3 million in savings Improving fraud filter accuracy reduces false positives for a better shopper and seller CX
November 18, 2024 On-Demand Webinar Colombia y el Futuro del CX Cómo y porqué las empresas líderes están aprovechando las ventajas competitivas del offshore en Colombia para la experiencia de cliente
