Sydney, 1 March 2019 - TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, today announced that the company has garnered recognition for its long-term commitment to training and development been named Best Training and Development Program in the 2019 Customer Contact Week Excellence Awards held on the Gold Coast.
TTEC, which has its Australian headquarters in Sydney, provides outsourced customer experience services and enabling digital technologies for many Australian brands.
The CCW Excellence Awards are Australia’s largest awards of their kind and recognise the outstanding contributions of individuals and organisations in the pursuit of contact centre excellence.
The award is a significant landmark for TTEC as it continues to make considerable contributions to further the customer service industry in the Asia-Pacific region.
Arthur Nowak, Senior Vice President Asia-Pacific Operations, said “In the past year the company delivered over 64,340 hours in professional development training to its employees supporting the Australian market.”
TTEC delivers significant employee training, with an average of 40 hours per year dedicated to training sessions to improve brand interactions. Employees have access to nearly 500 different classes to enhance their skills.
“We are extremely proud to be recognised by Customer Contact Week as an organisation with the best training and development program because it is a testament to our differentiation in the industry that a better equipped and better skilled talent pool delivers material outcomes for our clients and their customers,” Nowak continued.
“This truly is a testament to our company’s values which guide our strategy. In an increasingly digital world where technology can automate and simplify transactions, people are ultra-critical in resolving the complexity that remains. Enabling our employees with skills to handle this complexity is empowering to our organization and our holistic value proposition.”
Nowak, who began his career with TTEC as a Customer Service Agent, believes that investment in people combined with the right digital technology strategy and tools create a powerful ecosystem that deliver optimized customer experiences for our clients. People enable technology and technology enables people; we recognize this symbiotic relationship and help bring it forward to our clients.
Today’s honours add to the growing list of accolades TTEC has earned in the Asia-Pacific region, including; Service Excellence Company of the Year in the 2018 Asia CEO Awards and Aon Best Employer in the Philippines for 2018.
Furthermore, the organisation was rated in 2018 as a Champion for Australia Contact Centre Services by industry analysts Frost & Sullivan, and as Leader in Contact Centre Outsourcing Services by the Everest Group.
About TTEC:
TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Australia and New Zealand’s most iconic and disruptive brands. The Company delivers outcome-based contact centre outsourcing solutions through TTEC Engage which operates and manages frontline and back-office business processes that support customer acquisition, care, growth and trust and safety - available onshore, nearshore and offshore. Additionally, TTEC Digital, the company’s digital consultancy, designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients. Founded in 1982, the Company's 49,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit https://www.ttec.com/asiapacific.