Communications and Media
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4 Ways Financial Institutions Can Quickly Deploy Digital Strategies for Crisis Response and Beyond
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Knowledge Management Helps Transform GE Healthcare’s Contact Centres
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Interactive Voice Response (IVR)
Interactive Voice Response (IVR) is an automated phone system technology that allows incoming callers to access information via a voice response system of pre recorded messages without having to speak to an agent, as well as to utilize menu options via to
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Workforce management optimisation model cuts costs an estimated €8.8M annually
Proactive Solutions approach and a culture of accountability save 40%, improve service levels 75%
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Powering Superior Support
In a real-time information world, customer service needs to keep pace with demand.
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Ease nervous banking customers with rock-solid customer support
3 CX best practices to optimize contact centre operations amidst uncertainty and change
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TTEC Announces Acquisition of Serendebyte
Acquisition expands TTEC’s intelligent automation solutions for customer and employee experience.
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Study: A Rise in Branchless Banking Exposed CX Weaknesses
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Top 3 trends for elevating CX with automation in 2024
Harness the full potential of AI and other tools to deliver next-level experiences
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TTEC EMEA Named Best New Contact Centre by the European Contact Centre and Customer Service Awards (ECCCSA)
TTEC EMEA also awarded silver medal for crisis response in partnership with Volkswagen Group UK
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TTEC in EMEA sweeps the board, winning awards for Best Contact Centre, Most Effective Employee Engagement, and Employee Empowerment
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