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Communications and Media
How we serve this industryCommunications and Media
How we serve this industry4 Ways Financial Institutions Can Quickly Deploy Digital Strategies for Crisis Response and Beyond
Learn moreKnowledge Management Helps Transform GE Healthcare’s Contact Centres
Learn moreInteractive Voice Response (IVR)
Interactive Voice Response (IVR) is an automated phone system technology that allows incoming callers to access information via a voice response system of pre recorded messages without having to speak to an agent, as well as to utilize menu options via to
Learn more about this termWorkforce management optimisation model cuts costs an estimated €8.8M annually
Proactive Solutions approach and a culture of accountability save 40%, improve service levels 75%
Learn morePowering Superior Support
In a real-time information world, customer service needs to keep pace with demand.
Learn moreEase nervous banking customers with rock-solid customer support
3 CX best practices to optimize contact centre operations amidst uncertainty and change
Read the strategy guideTTEC Announces Acquisition of Serendebyte
Acquisition expands TTEC’s intelligent automation solutions for customer and employee experience.
Read the press releaseStudy: A Rise in Branchless Banking Exposed CX Weaknesses
Learn moreTop 3 trends for elevating CX with automation in 2024
Harness the full potential of AI and other tools to deliver next-level experiences
Read the trends reportTTEC EMEA Named Best New Contact Centre by the European Contact Centre and Customer Service Awards (ECCCSA)
TTEC EMEA also awarded silver medal for crisis response in partnership with Volkswagen Group UK
Read the press releaseTTEC in EMEA sweeps the board, winning awards for Best Contact Centre, Most Effective Employee Engagement, and Employee Empowerment
Read the press release