September 18, 2019 Cheat Sheet How to Maximize Your Back Office in 4 Steps Organizations that value customer experience know their back office services provide invaluable support. That’s because they understand a strong backline is a strong frontline.
April 24, 2019 Case Study Financial Services and Insurance Powering superior support In a real-time information world, customer service needs to keep pace with demand
February 15, 2019 Blog Hypergrowth and Startups Employee Engagement Best Practices for Hypergrowth and Beyond
October 13, 2017 Case Study Retail Banking One-upping banking fraud A large U.S. bank wanted to improve external fraud prevention and enhance the quality of fund transfers between accounts in the U.S. and Mexico
