Back-office Support | TTEC

April 13, 2022 Blog High Tech

Action is needed to retain top high-tech talent
February 11, 2022 Datasheet

Retain 2.0

A safe & secure approach to keeping valuable talent engaged in the new work environment
January 11, 2022 Blog

Contact center workforce 101: IVR vs. chatbots vs. associates
October 6, 2021 Blog

This Customer Service Week, we celebrate the power of service
October 1, 2021 Case Study Car Rental

Agile and rapid support clears massive backlog

When a car parking app’s back-office team was overwhelmed by inbound customer cases, TTEC swiftly eliminated the problem with a nimble team of experienced staff and resources
September 3, 2021 Blog

Outsourcing vs. managed services: Knowing the difference will save you time and money
August 12, 2021 Blog

Break down back-office barriers and deliver better experiences
August 2, 2021 Blog

Back office vs. front office: boost productivity between both offices
July 20, 2021 Case Study Communications

Proactive automation solution yields $13M in accelerated debt collection

A team of forward-thinking leaders seized an opportunity to drive efficiency with a focus on improving the debt collection process for a telco client
June 25, 2021 Blog

On Premise vs Cloud Contact Centers: 3 Critical Differences
June 16, 2021 Blog

Embrace Generational Diversity in the Workplace
June 15, 2021 Case Study Healthcare Providers

Prescribing digital transformation solutions

TTEC guided a major cancer research and treatment organization in developing a plan for cost-effectively streamlining communications and improving the patient experience