Back-office Support Resources | TTEC

January 31, 2017 Blog

Don’t Let Training Be a Compliance Risk
January 24, 2017 Blog

Don’t Automate Your Way Into Obscurity
January 16, 2017 Customer Strategist

Does CRM Simplify the Customer Experience?

CRM tools in the contact center provide valuable information, but can complicate the customer experience.
September 18, 2016 Blog

Four Ways to Set a Customer-centric Culture Up for Success
August 3, 2016 Blog

The Impact of Employment Reform on the Customer Experience
July 5, 2016 Blog

5 Ways to Stoke Employee Engagement
April 20, 2016 Blog

Three Trends Transforming Companies’ Go-to-Market Strategies
February 2, 2016 Blog

Merging of the Minds: Don’t Let Customers Suffer During Telecom Consolidation
October 19, 2015 Blog

The Second Stop in Customer Journey Mapping: Passage to a Mobile Strategy
August 25, 2015 Blog Healthcare Payers

In the Wake of Merger Mania, What's Next for Health Insurance Customers?
June 30, 2015 Blog

Five Ways to Prepare Today for Tomorrow's Customer
May 26, 2015 Blog

Four Ways to Handle Recalls More Effectively