Back-office Support | TTEC

May 31, 2017 Blog

Using Scripts to Get the Right Take on Your Customer Experience
March 13, 2017 Blog Healthcare Payers

3 Essential Open Enrollment Tips for the Off-Season
February 8, 2017 Blog

A Proactive Guide to Job Repatriation
January 31, 2017 Blog

Don’t Let Training Be a Compliance Risk
January 24, 2017 Blog

Don’t Automate Your Way Into Obscurity
January 16, 2017 Customer Strategist

Does CRM Simplify the Customer Experience?

CRM tools in the contact center provide valuable information, but can complicate the customer experience.
September 18, 2016 Blog

Four Ways to Set a Customer-centric Culture Up for Success
August 3, 2016 Blog

The Impact of Employment Reform on the Customer Experience
July 5, 2016 Blog

5 Ways to Stoke Employee Engagement
April 20, 2016 Blog

Three Trends Transforming Companies’ Go-to-Market Strategies
February 2, 2016 Blog

Merging of the Minds: Don’t Let Customers Suffer During Telecom Consolidation
October 19, 2015 Blog

The Second Stop in Customer Journey Mapping: Passage to a Mobile Strategy