February 13, 2023 Blog Media and Entertainment 3 trust and safety pitfalls that can spell ‘game over’ for your brand
February 6, 2023 Blog Media and Entertainment Level-up your player experience by understanding gamers’ motivations
January 25, 2023 Blog Travel and Hospitality Travel CX trends: Put the info travelers need at their fingertips (and fast!)
January 19, 2023 Case Study Travel and Hospitality Expert back-office support helps recover 40K+ defrauded accounts TTEC associates tackled an online marketplace’s fraud problem, saving the company $16M
December 22, 2022 Trends Report CCW Digital Market Study: Future of the Contact Center, featuring TTEC
December 13, 2022 Strategy Guide 6 reasons to consider nearshoring now Improve customer experience and cut costs with an outsourced workforce close to home
September 28, 2022 Customer Strategist Retail and eCommerce Banana Republic Prepares for the Future Culture of Retail The retailer arms its global leaders with the skills they need to overcome industry challenges and achieve peak performance.
September 28, 2022 Case Study Retail Banking Bank fulfills OCC regulatory directive in record time TTEC helped a multinational bank complete an unexpected review of nearly 3M calls
September 26, 2022 Customer Strategist Add Some Mystery to Your Business Take a strategic approach to mystery shopping to apply data analytics and the voice of the customer to everyday business.
August 3, 2022 Blog Retail and eCommerce 5 things retailers should consider when it comes to nearshoring
July 21, 2022 Tips and Takeaways The ROI of CX outsourcing 4 ways to drive growth working with a customer experience outsourcing partner
