December 13, 2014 Case Study Public Sector and Government From zero to hero A utility company transformed its customer service with a self-help solution
December 10, 2014 Blog Automotive From Concept to Reality: A Glimpse at Your Automotive Experience in 2020
June 30, 2014 Blog Understanding the Intersection of Humanity and Technology Research examines consumer attitudes toward technology advancements.
February 16, 2014 Case Study Public Sector and Government Three months. One shiny new CRM. Zero data loss A large U.S. government agency was frustrated with the limitations of its outdated CRM. In just 90 days, we helped our client implement a superior, modern CRM solution.
January 12, 2014 Case Study Retail and eCommerce Increased satisfaction at a third of the cost Our client wanted to provide customers with a convenient, real-time service channel to provide support for buyers now. We were able to help by integrating click-to-chat in their existing system.
December 1, 2013 Customer Strategist From One-to-One Marketing to Bot-to-Bot Marketing Fast forward into the digital age to experience simplified, predictive customer engagement.
March 1, 2013 Customer Strategist Public Sector and Government The Government of the Future is Built on Data Government agencies take a cue from the private sector, looking to data to improve operations.
September 1, 2011 Customer Strategist How Smart Is Your Business? Taking a strategic approach to data, businesses can manage critical capabilities that make a direct impact on how they get, keep, and grow their customers.
September 1, 2011 Customer Strategist Customers Speak Volumes. Are You Listening? In today's increasingly social world, more and more customers are sharing their opinions directly and indirectly across multiple channels. These online behaviors provide a treasure trove of business insight.
