January 19, 2017 Blog Retail and eCommerce Retail’s Hail Mary: Why Retailers are Betting on In-Store Data Insights
January 16, 2017 Customer Strategist What to Expect from the Rise of Chatbots Here’s what business leaders need to know about the messaging apps and chatbots that are rapidly gaining users and screen time.
October 17, 2016 Customer Strategist Personable Robots: The (Near) Future of Customer Service Siri and Alexa are just the beginning.
October 13, 2016 Customer Strategist Customer Service: Where We’ve Been and Where We’re Headed Customer service has come a long way in a relatively short period of time.
October 11, 2016 Customer Strategist It's Not a Generation Gap. It's a Chasm. Every new device or bot has the potential to open doorways into new thinking, new social relationships, or new cultural norms.
