December 3, 2024 Customer Strategist Industry Insights Healthcare Payers From compliance to competitive advantage: How CX impacts new CMS measures Proactive CX strategies key to better Star Ratings
November 5, 2024 Case Study Retail and eCommerce Strategic partners bring the right mix of AI and people to boost CSAT TTEC and Flip helped a growing retailer realize automation’s full potential
October 24, 2024 Blog Media and Entertainment All in on AI: 3 winning strategies for casinos and sports betting brands to elevate CX
October 7, 2024 Blog 4 myths about AI in the contact center – busted Don’t let these misconceptions undermine your AI efforts
September 17, 2024 Customer Strategist In Depth Cut through the AI noise by focusing on the “who” Improve CX and drive ROI with a roles-based strategy
September 9, 2024 Blog Financial Services and Insurance Key questions for banking CX heading into 2025
August 6, 2024 On-Demand Webinar Who benefits from AI in the contact center? Discover how AI can be your best friend at work
August 6, 2024 Blog Retail and eCommerce Empathetic retail experiences are still possible in the AI age
July 24, 2024 Blog Conversational AI vs. conversation AI: What’s the difference (and why does it matter)?
